It comes straight to us — not a ticket queue. We usually reply within 2–3 business days.
Found something off?
A good report helps us fix it fast. Please include:
- 1The app name and version.
- 2Your device and iOS version (e.g. iPhone 15, iOS 18).
- 3What you did, step by step, and what you expected.
- 4A screenshot or screen recording, if you can.
Send it to support@mykytasoima.cc.
Need your money back?
Purchases are handled by Apple, so refunds go through the App Store:
- 1Go to reportaproblem.apple.com and sign in with your Apple ID.
- 2Find the purchase and choose “Request a refund”.
- 3Pick a reason and submit — Apple reviews it directly.
Stuck or think something went wrong? Email us and we’ll help however we can.
Common questions
How do I get help with an app?
Email support@mykytasoima.cc with the app name and a short description of what’s happening. It reaches us directly.
How long until I hear back?
Usually 2–3 business days. Trickier issues can take a little longer, but we’ll always reply.
How do I report a bug?
Use the “Report a bug” checklist above — the app name and version, your device and iOS version, the steps you took, and a screenshot all help us fix it faster.
Can I get a refund?
Refunds are handled by Apple through reportaproblem.apple.com. If you get stuck, email us and we’ll point you in the right direction.
How is my data handled?
Minimally, and on your side. The full details are in the Privacy Policy.
Where are the terms?
Everything that covers using the apps is on the Terms of Use page.